Connect Online - FAQs
 
General
 
Q1. What is Connect?
A1. Connect brings you a host of digital banking services offered by HLB. At the moment, Connect offers Online Banking, Mobile Banking on four (4) smart phone platforms – iOS, Android, Windows and BlackBerry, and Tablet Banking on iOS.
 
Q2. Who is eligible to register for Connect?
A2. Connect is open to all Hong Leong Bank Berhad (HLBB) and Hong Leong Islamic Bank (HLISB) retail banking customers with an active account.
 
Q3. What are the new enhancements of Connect Online?
A3. The new Connect Online offers a simpler and easier banking experience from registration/reset to navigation shortcuts and customization of your account settings online.
 
Q4. What are the minimum system requirements for using Connect Online?
A4. We suggest the followings as the minimum system requirements:
  • Pentium PC (2 GHZ or better)
  • Windows 7 or better
  • Microsoft Edge
  • Google Chrome version 14 or above
  • Mozilla Firefox version 4 or above
  • Safari version 4 or above
  • Opera version 10 or above
  • Internet browser on native mobile phone and tablet
 
Q5. What will happen if I am using outdated internet browsers not specified above to access Connect Online?
A5. Outdated internet browsers are less stable, and much more vulnerable to viruses, malware, and other security issues. In addition, the outdated internet browser’s display capabilities are very limited, Connect Online will neither look nor function in the same way in outdated browsers. Hence, we highly recommend you to use the internet browsers specified above to access Connect Online in order to have an optimized user experience.
 
Q6. Can I access Connect Online from abroad?
A6. Yes, Connect Online can be accessed from anywhere in the world via Internet. All you need is a computer terminal or personal electronic device with Internet connection and Internet browser.
 
Q7. Is there any fee incurred when using Connect Online?
A7. There is no charge for using Connect Online. However, other banking service charges are applicable for transactions such as Interbank GIRO (IBG), Instant Transfer, Bill Payment, Stop Cheque and Statement Request.
 
Q8. What kind of security protection does the Bank provide to its customers who use Connect Online?
A8. HLB has incorporated the following security features:
  • Up to 256-bit encryption with 128-bit minimum enabled by SSL certificate to secure online transactions.
  • 8-16 characters of alphabets and numbers Password for all Connect customers.
  • ATM PIN / Credit Card ATM PIN / Temporary ID for registration or reset with Connect. TAC will be used as an additional method to identify that it is you who is authorising the session / transaction in Connect Online. TAC will be auto-triggered to your registered mobile number to authenticate certain online transactions, several settings, registration and reset.
  • Security Picture to confirm that you are accessing the genuine Connect Online.
  • Connect Online will automatically log off if there is no activity performed after a while.
  • Your Connect will be deactivated (dormant) if you do not login for 6 months.
 
Registration and Reset
 
Q9. How do I register Connect Online?
A9. Before registration, please ensure:
1) You have registered or updated your current mobile number for TAC at any of our branches or ATMs.
2) You will also need these items when registering with:

Smiley face ATM / Debit Card:
-ATM / Debit Card Number
-ATM PIN
-TAC (Transaction Authorisation Code)
 
Smiley face Credit Card:
-Credit Card Number
-Credit Card ATM PIN
-TAC (Transaction Authorisation Code)
 
Smiley face Fixed Deposit or Loan Account:
-Account Number
-Temporary ID*
-TAC (Transaction Authorisation Code)
*Please visit any of our branches to request for a Temporary ID.
3) Once you have the items above, visit Connect website at www.hongleongconnect.my. Click on "First Time User" as shown below to register:
Smiley face
Note:
Upon login for the first time, you will be prompted with “First Time Login Settings” to customize your own account(s) for Online Viewing and/or Online Transfer.
 
Q10. What is ATM PIN?
A10. It is a 6-digit number chosen by you for an ATM / Debit Card issued to you under your Current / Saving account. If you do not have an ATM PIN, please visit any of our branches for assistance.
 
Q11. What is Credit Card ATM PIN?
A11. It is a 6-digit number Credit Card ATM PIN. Once you received your PIN mailer/ via SMS, you are required to change the PIN number at any Hong Leong Bank’s ATM before you can proceed with the registration or reset. If you do not have a Card PIN, please call our Customer Service at 603-7626 8899 to request for the PIN mailer/ via SMS.
 
Q12. What is Temporary ID?
A12. It is a 10-character of alphabets and numbers issued to you upon your request. If you do not have a Temporary ID, please visit any of our branches for assistance. For overseas customers only, please call our Customer Service at +603-7626 8899.
 
Q13. Is there a validity period for the Temporary ID issued to me?
A13. Yes, the validity period is 3 days.
 
Q14. How long will it take for me to receive the email confirmation for my Temporary ID if I am residing overseas?
A14. It will take 3 working days to process the Temporary ID.
 
Q15. What is TAC and what is the use of TAC?
A15. TAC means "Transaction Authorisation Code". It is a 6-digit unique security code used for:
  • Registration and Reset Connect
  • Online account settings and maintenance
  • Specific online banking transactions
 
Q16. How to register or update my mobile number for TAC?
A16. You may register or update via:
1) Any of our ATM
2) Visit any of our branches

Note:
For overseas customers only, please call our Customer Service at +603-7626 8899.
 
Q17. I forgot my Username / Password, what should I do?
A17. You may reset your Connect.
1) Prepare the same items needed as per registration, refer to Q9
2) Visit Connect website at www.hongleongconnect.my
3) Select “Forgot Username/Password” on Secured Login screen to reset:
Smiley face
 
Q18. Why I can’t login to my Connect? What should I do?
A18. There are 2 possibilities:
1) Not logged in for 6 months and became dormant
2) Wrong password, username or both

Note:
You may reset your Connect, refer to Q17.
 
Q19. Can I change my username?
A19. Yes, you may change your username by resetting your Connect. Important: You have to change your password as well. Please refer to Q17 for the reset process.
 
Q20. What can be done if I suspect unauthorised access to my Connect?
A20. There are 2 options:
1) You are advised to call our Customer Service as soon as possible to suspend your account at +603-7626 8899.
2) You may also login to Connect Online to change your Password. Select “Settings” – “Change Password”.
 
Overview
 
Q21. What is the quickest and easiest way to navigate and access to the common functions in Connect Online?
A21. Please find the “Quick Link” section at the bottom of any pages after login. You can easily navigate and access to functions you wish to perform in Connect Online using this section.
Smiley face
 
Q22. I am a registered Connect user and own a Hong Leong supplementary credit card, why I am unable to view my supplementary credit card details via Connect Online?
A22. You cannot view your credit card details if you are a Hong Leong supplementary credit cardholder.

Note:
Only Hong Leong principle credit cardholder can view his / her own principle and supplementary credit card details.
 
Pay & Transact
 
Own Account Transfer / Other Account Transfer / Bill Payment / Reload Services
 
Q23. What is the usage of the ‘Recurring Transfer’ in Connect Online?
A23. The ‘Recurring Transfer’ is for customers who wish to set standing instruction to repeat the same transaction on a Daily, Weekly, Every 2 Weeks, Monthly, Quarterly, Half-Yearly, or Yearly basis.
 
Q24. What is the usage of the ‘Manage Standing Instruction (SI)’ in Connect Online?
A24. ‘Manage Standing Instruction (SI)’ is for customers who wish to perform ‘Copy’, ‘Skip’ or ‘Cancel’ function for the ‘Recurring Transfer’ that they have set up.
  • ‘Copy’ – to duplicate the transaction details of the respective SI
  • ‘Skip’ – to skip the ‘Next Process Date’ of the respective SI
  • ‘Cancel’ – to cancel the remaining schedule of the respective SI
 
Other Account Transfer
 
Q25. What are the differences between 3rd Party HLB, IBG & Instant Transfer?
A25. Kindly refer to the table below:
Item Fund Transfer Service
3rd Party HLB InterBank GIRO (IBG) Instant Transfer
Effectiveness Immediate Refer to the table below Immediate*

*subject to the system availability of the beneficiary bank.
Receiving Banks Hong Leong Bank All MyClear participating banks All MEPS participating banks
Receiving Bank Account Type Current / Savings, Credit Card, Loan / Financing account
Transfer Limit Subjected to the daily total online transaction limit: Maximum of RM10,000.00 per day Subjected to the daily total (IBG + Instant Transfer) online transaction limit:
Maximum of RM10,000.00 per day
Temporary Increase of Transfer Limit Customer can request for a temporary increase of limit to RM30,000.00 per day at all HLBB and HLISB branches NA
Transfer Fee NA RM0.11 per transfer RM0.53 per transfer
(*effective 1 June 2015)
Eligibility Connect users with Current and Savings account
 
IBG FUNDS TRANSFER
Payment Initiated by Customers *Funds Received by Beneficiaries *Refund for Unsuccessful Transactions
Monday to Friday
(Business Days) 		Before 5:00am Same Business Day By 11:00am By 5:00pm
5:01am to 8:00am By 2:00pm By 8:20pm
8:01am to 11:00am By 5:00pm By 11:00pm
11:01am to 2:00pm By 8:20pm By 11:00am (Next Business Day)
2:01pm to 5:00pm By 11:00pm
After 5:00pm Next Business Day By 11:00am By 5:00pm
Saturday, Sunday and Federal Territory
Public Holidays
(Non-Business Days) 		Next Business Day By 11:00am By 5:00pm
*Under normal circumstances
 
Q26. Can I perform fund transfer if I am residing oversea? Will I be able to obtain the Transaction Authorization Code (TAC) via my oversea mobile phone?
A26. Yes, you will now be able to receive the TAC provided that you have registered your overseas mobile number with us.
 
Q27. Is TAC required for fund transfer via Connect Online?
A27. Yes, TAC is required for 3rd Party HLB / IBG / Instant Transfer. However, transfer of funds to your own or favourite 3rd party accounts does not require TAC.
 
Q28. Will recipients know the identity of the person(s) who transfer funds to them?
A28. Yes, your name as per your Identity Card / Passport will appear on the recipient's statement.
 
Reload Services
 
Q29. What kind of reload services available via Connect Online?
A29. The major categories of reload services available for Connect Online are Prepaid Mobile, Internet Access, Game Credit/Point and IDD & STD.
 
Q30. Is there any additional charge incurred to use Reload Services?
A30. No.
 
Q31. What happens if I do not see my reload PIN?
A31. There are 2 circumstances:
1) PIN-based reloads - Select "Pay & Transact" – “View History”. Click the reference number for the respective transaction and you can retrieve your reload PIN in this page.
2) Auto reloads - This reload method does not need a PIN. You are advised to check if the mobile number is reloaded. If the respective mobile number is not reloaded, you may call our Customer Service at +603-7626 8899.
 
Q32. I have made a purchase for a wrong reload product. Can I cancel the transaction?
A32. No, if you have purchased for the wrong reload product and confirmed the purchase when prompted, the transaction cannot be cancelled.
 
Q33. Can I reload a 3rd party Junior Debit Card?
A33. No, currently Connect Online only allows reload to own Junior Debit Card.
 
Online Transactions
 
Q34. Can I view my loan account transaction history via Connect Online?
A34. No, however you are able to view your loan summary details which are made available.
 
Q35. How many months of online transaction history performed via Connect Online can I view?
A35. You may view up to 120 days of online transaction history.
 
Q36. Can I download my online transactions history for my record purposes? How should I do it?
A36. Yes, you are able to download your online transactions into Excel format.
Go to “Pay & Transact” -> “Online Transactions” -> “View History” -> “Download CSV”
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Statement / Invoices
 
Q37. Can I request e-statement via Connect Online?
A37. Yes, you can download the e-statements upon login to Connect Online.
Go to “Statement / Invoice” > “Online Statement”
 
Q38. Can I request my statement to be sent through email?
A38. Yes, you may register or update your email address upon login to Connect Online.
Go to “Statement / Invoice” > “Settings” > “Email Statement Subscription”
 
Other Services
 
Get Rewards
 
Q39. Can I make reward points enquiries and redemptions via Connect Online?
A39. You can make reward points enquiries and redemptions of your Credit Card. Select “Other Services” menu – “Get Rewards” – "Credit Card Reward Inquiry/Redemption".
 
Q40. Can I make Fortune Credit Card Real Cash Redemption via Connect Online?
A40. Yes, you can. Select “Other Services” menu – “Get Rewards” – "Fortune Credit Card Redemption".
 
Q41. When will the Fortune Credit Card Real Cash Redemption be transferred to my HLB Current / Savings account or HLB credit card?
A41. The transfer is immediate upon successful redemption.
 
Q42. Can I redeem my Fortune Credit Card Real Cash to 3rd party HLB Current / Savings account and 3rd party HLB credit card? What is the maximum amount that I can redeem per day?
A42. Yes, it can be done. For redemption to 3rd party HLB Current / Savings account and 3rd party HLB credit card, it is subject to your daily 3rd Party HLB fund transfer limit.
 
ATM / Debit Card
 
Q43. What is the use of “Overseas Withdrawal & Debit Card Settings’’ in Connect Online?
A43. This function allows you to subscribe to other services offered by your ATM / Debit Card as below:
1) Mail / Telephone Order (MOTO) and Auto Debit;
2) Overseas ATM Withdrawal**;
3) Overseas Retail Purchase**; and
4) Non-3D Internet Purchase.

**For added security, we encourage you to de-active from this function(s) when you return home from overseas.
 
Q44. What is the meaning of Retail Transaction Limit?
A44. Retail Transaction Limit is the amount you allow for debiting from your HLB Current / Savings account when using your Debit Card for retail purchases at merchant outlets.
 
Q45. What is the meaning of Internet Purchase Limit?
A45. Internet Purchase Limit is the amount you allow for debiting from your HLB Current / Savings account when using your Debit Card for purchases made on the Internet. You are required to register for a One-Time-Password (OTP) through our Customer Service at +603-7626 8899 prior to making any Internet purchase with your Debit Card.
 
 
Manage Cheque
 
Q46. If I have stopped a cheque via Connect Online, can I take it as good (that the payee cannot cash the cheque)?
A46. You are advisable to check your current account transaction history for confirmation.
 
Manage Card PIN
 
Q47. What is the use of “Create PIN/ Change PIN’’ via Connect Online? How do I perform PIN creation/ change?
A47. This function allows you to create or change your Credit Card/ Debit Card 6-digit PIN via online. Go to “Other Services” > “Manage Card PIN” > “Create PIN/ Change PIN”. A TAC is required to complete this request.
 
Q48. What is the use of “Reset PIN” via Connect Online? How do I perform PIN re-activation?
A48. This function allows you to reset your Credit Card/ Debit Card 6-digit PIN via online. Go to “Other Services” > “Manage Card PIN” > “Reset PIN”. A TAC is required to complete this request.
 
Q49. Is the PIN created via Connect Online limited to the ATM PIN only?
A49. No, it is not limited to the ATM PIN. .Effective 1 July 2017 onwards, signature cards will no longer be accepted for domestic payments. Customer will be required to enter a PIN when prompted, instead of signing, when making a card payment at a point of sale terminal in Malaysia.
 
Settings
 
Q50. What is online transaction limit? How to change it?
A50. Online transaction limit is the amount you allow for debiting directly from your HLB Current / Savings account for transactions made via Connect and transactions made via merchant's website. Basically, it is a limit for all transactions that requires you to login to Connect. This includes 3rd party HLB Transfer, Instant Transfer, IBG, Online Bill / Retail Transaction, Prepaid Reload, HLeBroking Transfer, Junior Debit Card Reload, MACH Fixed Deposit Placement and PEx.
 
Note:
To change the limit, select “Settings” – “Change Online Transaction Limit”. A TAC is required to complete this request.
 
Q51. What is the use of “Customise My Accounts” function in Connect Online?
A51. This is about customizing each of your HLB accounts for either:
1) to be enabled for viewing and transacting online
2) to be enabled for viewing online ONLY
3) to be disabled for viewing and transacting online
 
Q52. Can I change my mailing address for my loan account (Personal Loan / Mortgage Loan) via Connect Online? How can it be done?
A52. No, you are required to fill up the Service Request Form in any of our branches to proceed with such request.
 
Q53. If I want to disable my account in Connect Online from performing transaction, but still want to view it online. What should I do?
A53. Go to “Other Services” in Connect Online, click “Customise My Accounts”, tick “Allow For Online Viewing” and unselect “Allow For Pay & Transact”.
 
Q54. I have been prompted to customise my accounts when I first login to Connect Online, what is the setting for?
A54. The setting is for you to customise your own account(s) for Online Viewing and/or Online Transfer, you may refer to Q48 for more information.
 
Apply e-Products
 
e-Wasiat / e-Will (provided by Amanah Raya Berhad)
 
Q55. What are the services provided when I signed up for e-Will or e-Wasiat via Hong Leong Connect?
A55. By signing up the e-Will or e-Wasiat via your Hong Leong Connect, you are submitting your Will or Wasiat application form, Basic Will or Wasiat Document and paying the Will Writing Service Fee via Hong Leong Connect. The executor for your Will or Wasiat will be Amanah Raya Berhad.
 
Q56. What are the processes involved for e-Will or e-Wasiat application via Hong Leong Connect?
A56. Upon successful online submission and payment, you shall receive the printed application form and Basic Will or Wasiat Document via mail at your registered address.

You are required to read the application form and Basic Will or Wasiat Document to confirm that all information therein is correct. If in order, you shall sign:
  • the Will in the presence of two [2] witnesses who are 18 years old and above, or
  • the Wasiat in the presence of two [2] male Muslims witnesses who are 18 years old and above
Note: Ensure that the witnesses simultaneously sign as witnesses to your signature.

You shall send the signed and witnessed forms together with a copy of your IC and witnesses IC using the reply (paid) envelope to Amanah Raya Berhad.
 
Q57. When will I start receiving the printed documents?
A57. You will receive your printed documents from the Bank within fourteen (14) working days upon payment made via Hong Leong Connect.
 
Q58. Upon receiving the printed documents, when do I need to submit the signed documents?
A58. You will need to submit the completed documents within fourteen (14) working days upon receiving the documents from the Bank.
 
Q59. What if I never return the documents?
A59. Customers who have not submitted the documents to Amanah Raya Berhad will not receive their Will or Wasiat registration number and card from Amanah Raya Berhad.
 
Q60. Do I need to pay for the postage fee?
A60 No. The postage fee has been paid by the Bank.
 
Q61. What if I did not receive the printed documents?
A61. You can call us at 03-7626 8899.
 
Q62. Is this safe? Will someone else be able to view my e-Will or e-Wasiat?
A62. As long as you do not share your username and password, only you will have access to your e-Will or e-Wasiat. This service is exclusive for your use only, no submission on behalf of others are allowed.
 
Q63. How will I know whether my e-Will or e-Wasiat application is successful?
A63. You will receive a Will or Wasiat card from Amanah Raya Berhad with Comprehensive Will or Wasiat Form via mail to your registered mailing address.
 
Q64. Can I cancel this application after I have made the payment?
A64. No, the Bank will process your application upon successful payment, but you may cancel your application any time before the payment is made.
 
e-Fixed Deposit
 
Q65. What is an eFD?
A65. eFD is a receipt-less Fixed Deposit that can be placed and withdrawn via Hong Leong Connect.
 
Q66. Who is eligible to open an eFD account?
A66. eFD is open to all individuals aged 18 years and above having a Current or Savings Account with the Bank.
 
Q67. What is the minimum placement?
A67. Minimum placement will be as follows:
  • For 1 month – RM5,000
  • For 2 months and above – RM500
 
Q68. How the interest of eFD will be paid?
A68. Interest will be credited into the linked account on a monthly basis or upon maturity.
 
Q69. Any penalty for premature withdrawal?
A69. ABM rules apply for any premature withdrawal. No interest to be paid for premature withdrawal of 3 months and below and half of contracted rate for any prematurity withdrawal for FD more than 3 months.
 
Q70. Can I make partial withdrawal?
A70. Partial withdrawal of eFD is not available.
 
Q71. Can I open a joint eFD account?
A71. Joint eFD account is not available.
 
Q72. Can I withdraw my eFD at over the counter?
A72. eFD withdrawal can only be done via Hong Leong Connect.
 
Q73. Will I receive any receipt upon placement/renewal?
A73. You are able to view and print the receipt via Hong Leong Connect.
 
Q74. Will I receive monthly statement?
A74. No.
 
Q75. Is eFD eligible for protection by PIDM?
A75. Yes.
 
Q76. Can I pledge my eFD as collateral?
A76. eFD cannot be pledged as collateral.
 
e-Fixed Deposit-i
 
Q77. What is an eFD-i?
A77. eFD-i is a receipt-less Fixed Deposit-i that can be placed and withdrawn via Hong Leong Connect. It is an Islamic product which is based on Commodity Murabahah via Tawarruq concept.
 
Q78. Who is eligible to open an eFD-i account?
A78. eFD-i is open to all individuals aged 18 years and above having a Current or Savings Account with the Bank.
 
Q79. What is the minimum placement?
A79. Minimum placement will be as follows:
  • For 1 month – RM5,000
  • For 2 months and above – RM500
 
Q80. When is the effective date of my eFD-i?
A80. The effective date of eFD-i will be on the same day the transaction is performed.
 
Q81. Can I make partial withdrawal?
A81. Yes, you are allowed to make partial withdrawal with a minimum amount of RM3,000 and in a multiple of RM1,000. Minimum placement for that is eligible for partial withdrawal is RM8,000 for placement of 1 month and RM3,500 for placement of 2 months and above.
 
Q82. Can I open a joint eFD-i account?
A82. Joint eFD-i account is not available.
 
Q83. Can I withdraw my eFD-i at over the counter?
A83. eFD-i withdrawal can only be done via Hong Leong Connect.
 
Q84. Will I receive any advice upon placement/renewal?
A84. Details of placement or renewal is viewable on Hong Leong Connect. Please note that physical or renewal advice will not be sent to customer.
 
Q85. Do I receive a physical eFD-i statement after account opening?
A85. No, physical statement will not be sent. You can always view your eFD-i account via Hong Leong Connect.
 
Q86. Is it protected by Perbadanan Insurans Deposit Malaysia (PIDM)?
A86. Yes.
 
Q87. Can I pledge my eFD-i as collateral?
A87. eFD-i cannot be pledged as collateral.
 
Online Telegraphic Transfer (TT)
 
Q88. What is online TT?
A88: Online TT is transfer of funds denominated in foreign currencies to correspondent banks/agents outside Malaysia via Hong Leong Connect.
 
Q89. What is eligible to perform online TT?
A89: Online TT is open to all Hong Leong Connect users.
 
Q90. What is the maximum transaction amount per day?
A90: The maximum transaction amount per day is RM20,000.
 
Q91. When can I perform online TT?
A91: Transactions can be performed from 7:00AM to 11:00PM daily. For TT requests made after 4:00PM, on weekends or Federal Territory public holidays, the transactions will be processed on the next banking day.
 
Q92. Can I cancel this transaction after I have successfully submitted it?
A92: No, please ensure all the transaction details furnished are accurate and up-to-date as no cancellations are permissible once the transactions have been submitted.
 
GST (Goods and Service Tax)
 
Q93. What is GST?
A93. GST (Goods and Service Tax) is a broad-based consumption tax which affects all parties in a multi-stage taxation system across the value chain which will be implemented with effect from 1 April 2015. The Government has fixed the GST standard rate at 6%.
 
Q94. Will I have to pay GST on IBG, Instant Transfer, PEx Internet and PEx ATM?
A94. Yes, only the service fee for IBG, Instant Transfer, PEx Internet and PEx ATM are charged GST, not the fund transfer amount.
 
Q95. How much service fee & GST do I have to pay for an IBG transaction?
A95. For Online Banking transactions, the GST amount is rounded to the nearest 1 cent (to 2 decimal places). Therefore, for IBG transaction via Online Banking, you will be charged RM0.11, inclusive of GST (RM0.10 fee + RM0.01 GST).
 
Q96. Will I have to pay GST on e-Will or e-Wasiat application?
A96. Yes, 6% GST will be charged on the service fee of e-Will or e-Wasiat.
 
Q97. Will I have to pay GST on Bill Payment, ePay and FPX?
A97. Yes, 6% GST will be charged on Bill Payment, ePay and FPX where applicable.
 
Q98. Are Own Current / Savings Account Transfer, Own Credit Card Payment, Own Loan / Financing Payment, and 3rd Party HLB Transfer subject to GST?
A98. No, Own Current / Savings Account Transfer, Own Credit Card Payment, Own Loan / Financing Payment, and 3rd Party HLB Transfer are not subject to GST.
 
Biometric Authentication
 
Q99. How do I setup my device for Biometric Authentication?
A99. Biometric Authentication for Hong Leong Connect is available on Apple devices (iPhone 5s and above running on iOS 8.0 and above) and Android devices (Samsung Galaxy S6 and above running on OS 5.1.1 and above) only. You will need to ensure that you have registered your fingerprint on the devices before enrolling for biometric authentication for Hong Leong Connect.
 
Q100. What are the functions that can be authenticated via Biometric for Hong Leong Connect?
A100. All the quick functions such as PEx, PEx+, Card-less Withdrawal and InstantBalance can be accessed via Biometric Authentication.
 
Q101. How secure is Biometric Authentication?
A101. Biometric Authentication on Hong Leong Connect relies on the Touch ID (on iOS) and Fingerprint (on Android). You will need to safeguard your devices and avoid enrolling fingerprints other than your own on the device. All registered fingerprints on the device will be authorized to authenticate the transaction on Hong Leong Connect. As an additional step to safeguard your account, biometric authentication will be disabled for devices which have been rooted or jailbroken.
 
Q102. How do I enroll Biometric Authentication from my Hong Leong Connect account?
A102. You may enroll for Biometric Authentication from the Settings menu by:
  • Selecting “Enroll Fingerprint” option
  • Clicking “Enroll” option to enroll for biometric authentication
  • Tap your fingerprint on “Tap” button to enroll your fingerprint
  • Clicking “Finish” option to complete the enrolment process
 
Q103. Why do I still get prompted to enter my password after performing Biometric Authentication?
A103. Biometric Authentication are limited to low value transactions only. There is a transaction limit of MYR200 for authentication using biometrics. Should you exceed this limit, you will be prompted to input your password before confirming the transaction. This is an added security feature to safeguard your account.
 
Q104. How do I unenroll Biometric Authentication from my Hong Leong Connect account?
A104. You may unenroll for Biometric Authentication from the Settings menu by:
  • Selecting “Unenroll Fingerprint” option
  • Selecting “Device Maintenance” option and unbind the device Your Biometric Authentication will also be automatically unenrolled in the following event:
  • The Hong Leong Connect app is deleted
  • The device have been jailbroken / rooted